Dispatch Technician

Role: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. Duties and Responsibilities: Answer, evaluate and prioritize incoming telephone calls, voicemail, email system requests. Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. Respond and resolve basic end-user requests in the areas of software, hardware, networking and telecommunications immediately before dispatchin…